FAQs
What ingredients do you use?
Our container candles contain:
- Coconut soy wax blend that is clean burning, biodegradable, natural, vegan, nontoxic. This wax contains a small amount of food grade paraffin that enhances the performance of the wax.
- Cotton core wicks
- Fragrance oils that are clean, phthalate free, and candle safe.
The oils used are carefully selected in hopes that these scents fill your space with captivating aromas, ignite your imagination, and brightens your everyday life.
What size candles do you offer and how long do they last?
We currently offer:
- 7 oz Mason Jars with approximate burn time of 50 hours.
- 4 oz Mason Jar (travel size) with approximate burn time of 28 hours.
What can I do to ensure my candle continue to burn clean and safely?
We ask that you follow the warning label and care instructions provided with each candle. Candle care instructions are provided below.
- Burn candles within sight; keep candles away from things that catch fire and keep burning candles away from children.
- Trim the wick to 1/4" before burning and every time it needs to be trimmed. If not trimmed properly, candle wicks can lead to excessive flickering, smoke. charred wick can appear like a "mushroom" at the top. If not removed, this can lead to excessive flickering, smoke, and/or soot. The charred wick or "mushroom" could potentially fall into the candle wax and, worst case cause a secondary ignition. Therefore, keeping the candle wick trimmed makes your candle burn clean and safely.
- For a single burn cycle. avoid burning the candle for more than the recommended hours on the candle vessel. A single candle burn cycle may be 3-4 hours.
- Stop burning the candle when 1/4" of wax remains in the container.
When will I receive my order?
Thank you for your order! Please allow 2-3 business days for your order to processed and an additional 5-7 business days to arrive. You will be notified when your order is shipped.
Where do you ship?
Currently we only ship within the United States of America.
What happens if my order shipment is lost or damaged?
Please contact us via our Contact us page if your shipment is lost or damaged. If you received product is damaged, we ask that you please hold onto original packaging materials. The original packaging materials may be essential in our investigation, and the packaging materials and/or the candle may need to be returned to us. Customer satisfaction is paramount to us, so we'll do our best to resolve the issue.
Can my candle vessel be repurposed?
Yes, empty candle vessels can be used as holders for household or office items.
In what instances can I return or exchange a candle?
Candles can be returned or exchanged in the event of a defect that is proven to have occurred during the manufacturing process or during shipping. Please notify us via our Contact us page if you receive a defective candle. Unfortunately, we do not generally offer returns or exchanges based on personal fragrance preferences. We hope to avoid such scenarios by providing information on the fragrance profiles and notes for each candle. We ask that you please review the fragrance profiles and notes in each product description to help you make your choice.
What if my questions are not answered above?
Please reach out to us via our Contact us page if you have any questions that are not answered above.